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FAQs

We are happy to count you among our dear customers. At Souk Dubai, we make every effort to ensure you have the best possible shopping experience on our website and to do this, we have set up a service dedicated to all your requests and complaints.

Our online store offers a wide variety of products of exceptional quality at unbeatable prices and allows you to receive your items at home or at the relay point closest to you.

Our evolution is mainly due to the loyalty and consistency of our dear customers.

We treat your orders with great seriousness and respect and try to always meet your expectations. When you place an order on www.souk-dubai.com you can be sure that your order has been carefully prepared.

Sharing & social networks:

Share your Souk Dubai experience by mentioning us in your stories, reels, photos or videos on your social networks, and receive your promo code in a private message.

With each share, you increase your chances of winning a special gift! As soon as you reach 10 shares, you can participate. Share your unforgettable moments with us and try your luck to win a great gift.

#Soukdubai

: @soukdubaiaulnay
: @souk_dubai
: @souk_dubai
: @souk_dubai

How can I order from your site?

Simply add all the products you want to your basket, then select the shipping method: Mondial Relay to be delivered to a relay point close to your home or La Poste for home delivery, to subsequently proceed to payment and validate the order.

You will receive a confirmation email as soon as the order is placed.

Can I order with complete peace of mind on your site?

You can order with peace of mind on our site http://www.souk-dubai.com , all your contact details are 100% secure and confidential.

Do you have a physical store?

Indeed, our physical store welcomes you at: 5 Rue Gilberte Desnoyers, 93600 Aulnay-sous-Bois.

We are open every day of the week from 9:30 a.m. to 7:30 p.m.

What are your delivery times?

Upon receipt of your order, it is processed within 24 to 48 hours and shipped within 4 to 8 days .

When can I collect my package using click & collect?

You will receive an email indicating that your package is ready to be collected.
The click & collect point is open from 10:00 a.m. to 6:00 p.m. Monday to Friday and from 10:00 a.m. to 5:00 p.m. on public holidays and Saturdays.

What are your payment methods?

You can pay by credit card or PayPal in 1 or 4 installments.


How can you return a product to us if it does not suit you?

You can contact us by email at the following address: sav.soukdubai@gmail.com indicating the number of your order and the problem encountered. If it is an order error on our part or an oversight, we will create a return label for you in order to return the products to us within 14 days . Reimbursement and/or exchange is made upon receipt of the items.

Restocking of our out of stock products:

We frequently restock our out of stock products. Do not hesitate to put the out-of-stock product among your favorites to be notified of its restocking.

How to contact us ?

For any questions regarding your order, write to us at the email address:

sav.soukdubai@gmail.com

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